Terms of Service

Last updated: [INSERT DATE] | Version: 1.0

Introduction

Welcome to [YOUR COMPANY NAME] ("we", "us", or "our"). These Terms of Service ("Terms") govern your use of our book marketplace website and services. By accessing or using our platform, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our services. We reserve the right to modify these Terms at any time, and your continued use of our services constitutes acceptance of any changes.

User Accounts and Responsibilities

Account Requirements

Must be 18 years or older
Provide accurate information
Maintain account security
One account per person

Prohibited Activities

Fraudulent transactions
Selling prohibited items
Harassment or abuse
Violation of intellectual property

Buying and Selling

For Buyers

Payment required before shipping
Inspect items upon delivery
Report issues within 48 hours
Respect seller communication

For Sellers

Ship within 2 business days
Provide accurate descriptions
Respond to messages promptly
Package items securely

Payments and Fees

Commission Structure

5% commission on all sales
Stripe processing fees (2.9% + 30p)
Earnings held for 3 weeks
Automatic payouts to bank account

Payment Methods

Credit/Debit cards via Stripe
Secure payment processing
Instant payment confirmation
Refund protection

Disputes and Resolution

Dispute Process

Contact seller first via messaging
Report to platform if unresolved
Platform mediation within 7 days
Automatic refund for non-delivery

Resolution Timeline

Initial response within 24 hours
Investigation within 3 days
Resolution within 7 days
Appeal process available

Contact and Legal

Contact Information

[INSERT EMAIL ADDRESS]

[INSERT COMPANY ADDRESS]

Legal Information

UK law governs these Terms
Terms may be updated
Severability clause applies
Force majeure provisions

These Terms of Service are part of our broader Privacy Policy. By using our website, you agree to these terms and conditions.